CLARIDGESS (CG) Return Policy

CLARIDGESS (CG) Return Policy

Effective Date: [Insert Date]

Thank you for shopping with CLARIDGESS (CG). We strive to provide you with the highest quality luxury fashion items and exceptional customer service. If you are not entirely satisfied with your purchase, we are here to help.

1. Return Eligibility

• Timeframe: Items must be returned within 30 days from the date of purchase.
• Condition: Items must be in their original, unused condition with all tags attached. Items must be free from wear, stains, odors, or any alterations.
• Packaging: Items must be returned in the original packaging, including any branded boxes, dust bags, or accessories that came with the purchase.

2. Non-Returnable Items

The following items are not eligible for return:

• Personalized or custom-made items.
• Final sale items or items marked as non-returnable at the time of purchase.
• Intimate apparel, swimwear, or any items with hygiene seals removed.

3. Return Process

1. Initiate a Return: Contact our customer service team at [Customer Service Email] or [Customer Service Phone Number] to initiate a return. Please provide your order number and the reason for the return.
2. Receive Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions for returning your item.
3. Package Your Return: Securely package the item(s) in the original packaging and include the RA number inside the package.
4. Ship the Return: Use the pre-paid return shipping label provided by our customer service team or a trackable shipping service to send the package to our returns address.

4. Refunds

• Processing Time: Once we receive and inspect your returned item(s), we will process your refund within 7-10 business days.
• Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
• Shipping Costs: Original shipping costs are non-refundable. Return shipping costs will be deducted from your refund unless the return is due to a defect or error on our part.

5. Exchanges

• Exchange Process: To exchange an item, please follow the return process and place a new order for the desired item. This ensures that you receive the correct item as quickly as possible.
• Availability: Exchanges are subject to product availability. We recommend checking our website or contacting customer service for assistance.

6. Defective or Incorrect Items

• If you receive a defective or incorrect item, please contact our customer service team immediately at [Customer Service Email] or [Customer Service Phone Number]. We will arrange for a return and provide a replacement or refund as needed.

7. Contact Us

For any questions or concerns regarding our return policy, please contact us at:

• Email: [Customer Service Email]
• Phone: [Customer Service Phone Number]
• Address: [Company Address]

Thank you for choosing CLARIDGESS (CG). We appreciate your business and look forward to serving you again.