CLARIDGESS (CG) Refund Policy
At
CLARIDGESS (CG), we are dedicated to providing you with luxury fashion
products of the highest quality. Your satisfaction is our top priority,
and we aim to ensure a seamless and satisfactory shopping experience.
Below are the details of our refund policy, which includes guidelines
for returns, damaged products, lost products, and missing products.
1. Returns
Eligibility:
- Items must be returned within 30 days from the date of purchase.
- Items
must be in their original, unused condition with all tags attached.
Items must be free from wear, stains, odors, or any alterations.
- Items
must be returned in the original packaging, including any branded
boxes, dust bags, or accessories that came with the purchase.
Return Process:
- Initiate a Return:
Contact our customer service team at [Customer Service Email] or
[Customer Service Phone Number] to initiate a return. Please provide
your order number and the reason for the return.
- Receive Return Authorization: Our team will provide you with a Return Authorization (RA) number and detailed instructions for returning your item.
- Package Your Return: Securely package the item(s) in the original packaging and include the RA number inside the package.
- Ship the Return:
Use the pre-paid return shipping label provided by our customer service
team or a trackable shipping service to send the package to our returns
address.
Refunds:
- Processing Time: Once we receive and inspect your returned item(s), we will process your refund within 7-10 business days.
- Original Payment Method: Refunds will be issued to the original payment method used at the time of purchase.
- Shipping Costs:
Original shipping costs are non-refundable. Return shipping costs will
be deducted from your refund unless the return is due to a defect or
error on our part.
2. Damaged Products
If
you receive a damaged product, please contact our customer service team
immediately at [Customer Service Email] or [Customer Service Phone
Number].
Process:
- Report the Damage: Contact us within 7 days of receiving the item, providing details and photos of the damage.
- Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for returning the damaged item.
- Return Shipping: Use the pre-paid return shipping label provided by our customer service team to send the damaged item back to us.
Resolution:
- Upon
receipt and inspection of the damaged item, we will offer you the
option of a replacement or a full refund, including original and return
shipping costs.
3. Lost Products
If your package is lost in transit, please contact our customer service team as soon as possible.
Process:
- Report the Issue: Provide your order number and tracking information.
- Investigation: We will work with the shipping carrier to investigate the issue.
Resolution:
- If
the package is confirmed lost, we will either resend the item (if
available) or issue a full refund, including shipping costs.
4. Missing Products
If any items are missing from your order, please contact our customer service team immediately.
Process:
- Report the Issue: Contact us within 7 days of receiving your order, providing your order number and details of the missing items.
- Investigation: We will verify the issue and check our inventory records.
Resolution:
- If
confirmed, we will promptly send you the missing items or issue a
refund for the missing items, including any related shipping costs.
5. Contact Us
For any questions or concerns regarding our refund policy, please contact us at:
- Email: [Customer Service Email]
- Phone: [Customer Service Phone Number]
- Address: [Company Address]
Thank you for shopping with CLARIDGESS (CG). We are committed to ensuring your complete satisfaction and appreciate your business.
