CLARIDGESS (CG) Exchange Policy

CLARIDGESS (CG) Exchange Policy

At CLARIDGESS (CG), we are committed to ensuring that you are completely satisfied with your luxury fashion purchases. If you need to exchange a product, our goal is to make the process as seamless and straightforward as possible. Below are the details of our exchange policy.

1. Eligibility for Exchange

• Timeframe: Items must be exchanged within 30 days from the date of purchase.
• Condition: Items must be in their original, unused condition with all tags attached. Items must be free from wear, stains, odors, or any alterations.
• Packaging: Items must be returned in the original packaging, including any branded boxes, dust bags, or accessories that came with the purchase.
• Non-Exchangeable Items: Personalized or custom-made items, final sale items, and intimate apparel are not eligible for exchange.

2. Exchange Process

Initiate an Exchange:

1. Contact Customer Service: Reach out to our customer service team at [Customer Service Email] or [Customer Service Phone Number] to initiate an exchange. Please provide your order number and the reason for the exchange.
2. Receive Exchange Authorization: Our team will provide you with an Exchange Authorization (EA) number and detailed instructions for returning the item.

Return the Item: 3. Package the Item: Securely package the item(s) in the original packaging and include the EA number inside the package. 4. Ship the Item: Use the pre-paid return shipping label provided by our customer service team or a trackable shipping service to send the package to our returns address.

Receive the New Item: 5. Processing: Once we receive and inspect the returned item(s), we will process your exchange within 7-10 business days. 6. Shipment Notification: You will receive a notification email with tracking information once the new item has been dispatched.

3. Shipping Costs

• Original Shipping Costs: Original shipping costs are non-refundable.
• Return Shipping Costs: Return shipping costs will be covered by CLARIDGESS (CG) if the exchange is due to a defect or error on our part. For other exchanges, return shipping costs will be deducted from your refund.
• New Item Shipping: The shipping costs for the new item will be covered by CLARIDGESS (CG).

4. Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact our customer service team immediately at [Customer Service Email] or [Customer Service Phone Number].

Process:

1. Report the Issue: Provide details and photos of the damage or incorrect item.
2. Return Authorization: Our team will provide you with a Return Authorization (RA) number and instructions for returning the item.
3. Return Shipping: Use the pre-paid return shipping label provided by our customer service team to send the item back.

Resolution:

• Upon receipt and inspection of the item, we will send you a replacement at no additional cost or issue a full refund, including original and return shipping costs.

5. Contact Us

For any questions or concerns regarding our exchange policy, please contact us at:

• Email: [Customer Service Email]
• Phone: [Customer Service Phone Number]
• Address: [Company Address]

Thank you for shopping with CLARIDGESS (CG). We appreciate your business and are committed to providing you with exceptional service and products.